Knowledge Management Expert

About the role

Mercor is seeking experienced HR practitioners at technology companies to evaluate AI-powered enterprise search and workplace assistants on HR knowledge tasks. You will grade how well these tools answer real HR questions—judging source grounding, permission handling, content freshness, and the root cause of failures.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Scope of Work

• Evaluate answers from enterprise search / workplace AI tools on HR topics within your area of expertise
• Judge whether answers are tied to sources and cite them correctly
• Assess whether results respect each user's access permissions
• Identify stale or conflicting content across knowledge sources
• Distinguish retrieval misses from reasoning errors

What you’ll bring

• 5+ years of active HR practice with demonstrated expertise in a specific HR domain
• Currently in an HR, People Ops, Payroll, or HR Systems role at a technology company (software/SaaS, internet, hardware, semiconductors, or similar)
• Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean, Workday Assistant, Sana, Microsoft 365 Copilot / SharePoint search, Guru, Coveo, Moveworks, ServiceNow AI Search)
• Hands-on experience using Workday HCM as an end user (not configuration-only training)
• Not primarily a power user or administrator of only Sana or only Glean

Preferred Qualifications

• Experience owning or curating HR knowledge content (policy pages, HR help-center articles, FAQ libraries) in Confluence, ServiceNow KB, Workday Help, or similar
• Currently an active HR practitioner rather than consultant-only
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Workday Pro certifications in relevant modules

Benefits

Not provided in the source listing.

Contract & Payment Terms

• You will be engaged as an independent contractor.
• This is a fully remote role that can be completed on your own schedule.
• Projects can be extended, shortened, or concluded early depending on needs and performance.
• Your work at Mercor will not involve access to confidential or proprietary information from any employer, client, or institution.
• Payments are weekly on Stripe or Wise based on services rendered.
• Please note: We are unable to support H1-B or STEM OPT candidates at this time.

Where you can work

This role is open to people based in: United States, Canada.

Remote does not always mean work from any country. Always check the employer’s location and working-hour requirements.